About The Company
The company offers high-quality canvas art at affordable prices. Their mission is to enhance the art purchasing experience and compile lifetime valued customers. Every product on their website is physically in-stock in the warehouse. If customers can place the product in the shopping cart and complete the checkout that means that the product is available for immediate shipment.
THE CHALLENGE
After implementing Netsuite as their ERP and completing the necessary integrations using an external vendor, the company was experiencing issues related to Netsuite’s setup and the processes to supply the information. They needed a more experienced NetSuite partner to help customize, optimize, and support their organization to take their efforts to the next level.
- The initial NetSuite integration was set up by the previous vendor leaving gaps in many processes and nagging issues that cost time, money, and manpower to fix.
- It required an overhaul of current business and accounting processes to streamline data entry and improve reporting.
THE SOLUTION
The company hired Sphere to assess its Netsuite implementation and design and execute a plan to address the issues at hand:
- Sphere developed an integrated web-store, accounting, CRM and payroll capability—all within NetSuite.
- Developed a customized approach to NetSuite integration eliminating the need for cutting and pasting information between applications.
- Created robust role-based dashboards to drive better decision making.
- Provided staff training to improve usability and user adoption of the new solution to eliminate gaps in various department processes.
THE RESULTS
- Sphere streamlined data entry and improved reporting, reducing errors and increasing information compliance rates throughout the company’s entire sales, customer support, and finance staff.
- Role-based dashboards provided users and management with real-time information to meet individual business needs, helping to consolidate and simplifying system administration tasks.
NEXT STEPS
To find out more about Sphere Consulting, an Oracle NetSuite Alliance Partner, and how to leverage our skilled and experienced consulting team to potentially unlock your business for growth and scalability, simply fill out the form.
